Owner FAQs

We handle everything—marketing, guest communication, dynamic pricing, cleaning, maintenance coordination, compliance support, and detailed reporting—so you can enjoy ownership without the stress of management.

We combine local expertise with advanced technology and premium amenities (no trial size shampoo here). From dynamic pricing and personalized digital guidebook apps to smart home monitoring and hotel-quality touches, we position your property as a premium experience—not just another rental. Our goal isn’t to be the biggest vacation rental manager, it’s to be the best.

Yes. While short-term vacation rentals are our specialty, we also host mid-term stays (30–180 days) for traveling professionals, relocations, and seasonal guests when it benefits your property.

Every home and owner is different. Many choose short-term summer rentals with mid-term winter placements, while others prefer leaving more flexibility for personal use. We’ll design the best plan around your goals.

Absolutely! Through the owner portal, you can block off dates for personal stays—whether it’s a weekend getaway or an extended visit. While we may suggest keeping peak dates available for maximum revenue, the choice is always yours.

Owners cover mortgage, taxes, insurance, utilities, routine maintenance, and major repairs. Seasonal services like lawn care or snow removal are also owner responsibilities. We’ll help coordinate vendors when needed, but all costs related to the home remain yours.

Normal wear and tear comes with hosting—things like carpet cleaning, touch-up paint, or replacing dishes. Our proactive inspections and professional cleaning help minimize issues and keep your home in excellent shape.

We ask owners to purchase their own linens since it’s more cost-effective long term. Many companies roll linens into “programs” with higher fees, but owning your own ensures consistent quality without extra markup. We’ll guide you on what to buy or purchase them on your behalf, whatever is better for you. Once purchased, our cleaners will handle laundering and turnover.

We work on a commission-based model—our success is tied directly to yours. No hidden fees.

Onboarding costs vary by property but are typically very reasonable. If your property needs professional cleaning, staging, stocking, or photography, we’ll guide you through the process and design a cost effective onboarding experience.

Owner payouts are processed monthly with clear statements showing bookings, revenue, and expenses.

Yes. You’ll receive detailed monthly reports plus 24/7 access to your real-time owner portal.

We use a layered approach to protect your property, including ID verification, minimum age requirements, occupancy limits, online review checks, and signed rental agreements. These safeguards are effective tools to ensure quality guests book your home and still keep us compliant with fair housing rules. Our experience shows that the vast majority of guests treat properties with great care—and many become repeat visitors.

We set rules around pets, smoking, occupancy, and noise—always aligned with your preferences.

We manage all guest communication—before, during, and after each stay—24/7.

WeaEvery reservation includes up to $3,000 worth of damage insurance, paid by the guest, to protect against accidental breakage or property damage.aaaaaaa

Yes. Every guest receives a personalized “Stay Hub” app with property info, curated local recommendations, house rules, Wi-Fi details, and so much more. It’s one of the unique things that we do that guests tell us they absolutely love!

Trusted local cleaners reset your property after every stay with full cleaning, fresh linens, and inspections.

Yes. We conduct routine checks between stays and a full 136-point inspection twice per year to catch small issues before they become costly problems.

Guests report issues directly to us, and we coordinate solutions—handling small fixes immediately and seeking owner approval for larger repairs.

Yes. We partner with vetted contractors who understand the needs of vacation rentals.

We typically list on Airbnb, Vrbo, Booking.com, Expedia, and our own direct booking site for maximum visibility. If you have another platform you would like to try, please let us know as our software integrates dozens of them.

We combine professional lifestyle photography, compelling property descriptions, and dynamic pricing software that adjusts rates daily based on demand and local events. Our team personally oversees these tools to maximize bookings—creating more great stays for guests and more revenue for you.

Yes. Direct bookings reduce platform fees and help build loyalty with repeat guests.

Yes. You’ll have real-time access to bookings, performance, and revenue, plus the ability to reserve your property for personal use.

We track occupancy, nightly rates, and revenue (RevPAR) and share insights monthly.

Yes. Your live calendar is always up-to-date in the portal, and you can choose to receive text or email notifications for new bookings.

Absolutely. We guide you through township or city requirements and ensure compliance.

We stay current on ordinances and make sure your property operates legally.

Yes. We recommend a short-term rental insurance policy covering liability, damage, and lost income. We can connect you with trusted providers.

Yes. If platforms don’t collect them for us, we’ll handle it on your behalf.